I am severely disappointed in the quality of customer service. Bell Tower advertises a style lounge that is available for walk-ins, but appointments are accepted. Forgive me if I make an appointment at 2:15 and feel that it is excessive to wait until 2:45 without explanation. On top of that, the stylist seemed irritated that he had to be bothered with a blow out. He didn't use a towel under the cape when washing my hair so my sweater was wet, and he was careless while shampooing to the point where I had shampoo on my lips, eyebrows, and in my ears. It was no different in the chair - he scratched my face with the round brush. He spoke less than a few words to me and at no point was there any kind of apology. I later asked the receptionist why it had taken so long to start my appointment. She said she didn't know and offered me a smoothie. That's the best you can do? It's really a shame because I don't think this is the "superior" salon experience that Bell Tower claims to offer.
As always, I was beyond happy and excited with what Jess did to my hair. I came in with an uncertainty of which direction to go with a color and Jess nailed it. She also does a great job cutting my hair in a way that it grows out beautifully, which can be tough to do with thick curly hair.
Have been to a few places and none of them compare to the service at Bell Tower! Beyond happy with my hair thanks to Emily! She was very personable and knowledgeable with her products! Thank you Emily!!!
I went to Bell Tower for the first time for a massage and had an amazing first experience! My massage therapist, Anna, could not have been more accomdating and answered all my questions. My massage was exactly what I needed and Anna took The time to take care of my trouble areas. The place is very chic, clean and organized. They were right on time for my appointment and the staff was very welcoming and friendly. I'd highly recommend them to anyone who wants to feel pampered for the day. Will not hesitate to go back!
Winnie, where have you been hiding?? This is that needle in a haystack! The best acrylic nails ever and MORE.... someone who understands what I’m asking for. No more of those “chain store” manicures for me EVER!
Bell Tower Salon Spa is a US Cafe based in Wyomissing, Pennsylvania. Bell Tower Salon Spa is located at 18 State Hill Rd, Wyomissing, PA 19610, USA.
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